Questions international patients ask most

No. We are an international medical coordination service. Diagnosis, treatment and medical risk decisions are made by the receiving hospital and licensed clinicians.

Tell us your diagnosis or main concern, country, preferred language and contact details. A coordinator will explain the suitable next step and required records.

A recent medical summary, pathology, imaging reports and original images, laboratory results, treatment history and medication list are commonly requested.

Where possible, we request a preliminary hospital plan and estimate after records are reviewed. Final cost depends on in-person findings and actual care.

Yes. After the clinical pathway and dates are confirmed, we can coordinate invitation documents, visa guidance, airport pickup and suitable accommodation.

A bilingual coordinator can support appointment preparation and arrange medical interpretation for key hospital interactions.

We collect only information needed to respond and coordinate services, and share medical information only through agreed channels with relevant providers.

No. If you may be experiencing a medical emergency, contact local emergency services immediately. Do not wait for an online response.

Timing varies with specialty, case complexity, record completeness and physician availability. After the initial document check, we explain the expected review window and any missing items.

Usually yes, subject to visa and hospital rules. For children, older adults or patients with mobility needs, an appropriate companion may be especially important.

Hospital charges and coordination fees should be itemized separately. Available payment methods depend on the hospital and service agreement; confirm currency, deposit and refund rules in writing.

We first identify which documents are clinically relevant. Key summaries and reports may be translated, while duplicate or nonessential pages can remain in the original language unless the hospital asks for them.

Before departure, we help confirm the discharge summary, medication plan and review schedule. Follow-up may involve the China team, a local clinician or both, depending on the hospital plan.

We start with the diagnosis, current decision point, location preferences and the records available. We then ask a suitable hospital or specialty team whether it can review the case.

Yes. A written or video review can help clarify the next question before you decide whether travel is necessary. It does not replace an examination when one is required.

Do not send passport scans, payment details or complete medical records through the public form. A coordinator will explain the secure channel for relevant documents after the first contact.